Legal, Regulatory and Policy
Legal policies play a crucial role in governing various aspects of society, ensuring order, fairness, and protection for individuals and organizations. These policies are established by governmental bodies, regulatory agencies, and other authorities to regulate behavior, resolve disputes, and maintain stability within a community or jurisdiction. They encompass a wide range of areas, including criminal law, civil law, administrative law, and international law, each serving distinct purposes and addressing specific issues. Criminal law, for instance, outlines offenses against the state and prescribes penalties for perpetrators, aiming to deter unlawful behavior and uphold public safety. Civil law, on the other hand, governs disputes between individuals or entities, providing a framework for resolving conflicts related to contracts, property, and personal injury, among others. Administrative law regulates the activities of governmental agencies, ensuring accountability, transparency, and adherence to procedural fairness in their decision-making processes. Moreover, international law governs relations between nations, establishing norms, treaties, and agreements to promote cooperation, prevent conflicts, and protect human rights on a global scale. Overall, legal policies serve as the foundation for a functioning society, providing a framework for justice, rights, and responsibilities that shape our everyday lives and interactions.
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Microscan is committed to the highest possible standard of corporate governance and responsibility. Our policy is not merely to comply with the letter of laws or regulations, but rather to instill and maintain a true culture of compliance wherever we do business. Provisioning of Telecommunications Services in India is governed by the Indian Telegraph Act, 1885 (“Act”). This Act governs the setting up of telecommunications network and the use of telecommunications services in India. The Act also prohibits anyone from providing, running or maintaining a telecommunication network in India without a valid license issued by the Department of Telecommunications, Government of India. The services provided by Microscan Infocommtech Private Limited as a licensed service provider to a customer in India cannot be resold by the customer, since such resale would constitute running a telecommunication network in India without a license and would be punishable by a fine and imprisonment. In such a case MIPL would also be held responsible for abetting such illegal practice. There are national security concerns since illegal telecommunications network operators would not be subject to security monitoring as the licensed operators are. Leased line services are the critical infrastructure and have a potential to be used for illegal telecommunications network and services. Therefore, the use of leased line is strictly regulated.
Connecting a leased line to public network is prohibited The Indian Telegraph Act 1885, Telecommunication Act, 2023 and Rules made thereunder prohibit interconnection of a leased line to the public telecommunications network, such as Public Switched Telephone (PSTN), Integrated Services Digital Network (ISDN) & Public Land Mobile Networks. Carrying of traffic from Private Network to Public Network and vice versa results in a flow of unmonitored traffic from a private network to the public network bypassing the authorized gateways and can thus result in a security threat to the nation. Leased Lines can be connected to create a Private network between company offices for exchange of voice and data to facilitate Inter Office Communications. Leased lines can also be connected to an EPABX to facilitate voice and data traffic from user desks to facilitate genuine users provided the private voice and data traffic is completely isolated from the public voice and data traffic through Logical Partitioning feature available with most advanced EPABX. The telecommunications services cannot be used for carrying objectionable, obscene, unauthorized or any other content, messages or communications infringing copyright & intellectual property in any form.
Under the rules governing telecommunications in India, the customer is obliged to provide, without any delay, access to authorized officers of Service Provider, Department of Telecommunications, Intelligence Department officers when such access or information is required for investigations or detection of crimes and in the interest of national security. The use of the network for anti-national activities would be construed as an offence punishable under the Indian Penal Code or other applicable laws. The networks cannot be used in such a manner as to endanger or make vulnerable a networked infrastructure. Acts such as break-ins or attempted break-ins of Indian networks shall be regarded as an anti-national act and shall be dealt with in accordance with the Indian Penal Code. A lease line customer needs to maintain a complete network diagram, of the private network set up, at each location where a leased line is terminated along with details of connectivity available at the site. The same should be made available on demand at the time of inspection as required by law. The above information is for the purpose of giving an overview to the readers and cannot be in any manner construed to be exhaustive description of the restrictions under the Act, applicable Rules and licenses. List of useful sites for information on Indian Telecommunications Regulations
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At Microscan, we value your privacy. Regardless of whether you are our customer, a visitor to one of our various Microscan websites, or someone we deal with in our ordinary course of business, protecting your privacy is important to us and is a responsibility that we take very seriously. By using our Sites or our Services, or otherwise providing information to us, you agree that your personal information will be handled as described in this Policy. You also agree to the terms for accessing and correcting data as described in this Policy. Your use of our Sites or Services, and any dispute over privacy, is subject to this Policy and our Terms of Service (which are incorporated by reference into this Policy). Depending upon your interactions with Microscan, other terms may also be applicable to you.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU? We may hold information relating to you that you have provided to us (such as on an application or registration
form) or that we may have obtained from another source (such as our suppliers or from marketing organisations and credit agencies). This information might be collected from you when you sign up for our Services, create an online account with us, make a purchase, request information, submit a trouble ticket, participate in a contest or survey, or otherwise contact us. The type of information that we collect may include your name, company name, email address (business or personal), mailing/billing address (business or residential), telephone numbers, information on how you use our products and services (such as the type, date, time, location) and any other information that you choose to provide.
HOW DO WE OBTAIN INFORMATION PLACED ON YOUR COMPUTER? We may store some information on your computer about your use of our website. This information may be collected through cookies, web beacons, log files and other technologies: your domain name, your browser type and operating system, web pages you view, links you click, your IP address, the length of time you visit our Sites or use our Services, your activities on our Sites or Services (including your movement through our Sites), and the referring URL or the webpage that led you to our Sites. For more information on our tracking process, please refer to the section “Cookies” and “Acceptable use”. Information We Collect About You From Third Parties. We also may collect information about you, such as name, contact, or demographic information from third party sources, such as research service providers. Where permitted by applicable law, we may combine this data with information that we already maintain about you. We will use this information as described in this Policy.
HOW DO WE USE THE INFORMATION WE COLLECT The information that we collect from you is held in accordance with applicable laws and regulations in India. It may be used by us for a number of reasons connected with our business operations. We use the information for following purposes:
• To provide you with products and/or services requested, to communicate with you about your use of our Services, and to fulfill your orders.
• To respond to your enquiries and to provide the information you requested, to register trouble tickets, and for providing customer service.
• To carry-out market & product analysis, customer care related activities and all other general administrative and business purposes.
• For marketing and promotional purposes, for example, where permitted by applicable law, we may use your information, such as your email address, phone number, or mailing address to contact you with newsletters, special offers and promotions, or to otherwise contact you about products or information we think may interest you including voice, data, and internet communications products and services, as well as to track the success of our marketing and advertising campaigns.
• As per the laws, to assist us in advertising our products and services in various mediums, without limitation, sending promotional emails, advertising our services on third party sites and social media platforms, direct mail, and by telemarketing.
• To better understand how users access and use our website and services, both on an aggregated and individualized basis, to administer, monitor, and improve our Sites and Services, for our internal purposes, and for other research and analytical purposes.
• To protect our customers, employees or property – for instance, to investigate fraud, harassment or other types of unlawful activities involving Microscan or other carriers that we do business with, and to enforce this Policy, as well as our Terms of Service.
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• Microscan’s websites are operated by Microscan Infocommtech Private Limited (CIN: U72100MH1996PTC102683) whose registered address is at A/301-303, Everest Grande, Opp. Ahura Center, Mahakali Caves Road, Andheri (East), Mumbai – 400093, INDIA
• These terms relate to your use of our Websites. Other terms may apply to Services provided via our Websites, and you should check to see what specific terms apply to any Services which you use.
• We may terminate, change or suspend any part of our Websites, including any content, features, and hours of availability or these terms at any time. Continued use of our Websites after we have made any such changes will signify your consent to the changes.
• Copyright in the material contained in our Websites belong to Microscan Infocommtech Private Limited, its affiliates or its licensors. All rights, save as expressly granted, are reserved.
• Microscan grants to you a license to make one free copy of the information contained herein for personal or non-commercial use only. Accordingly, unless otherwise expressly stated, no part of the Websites may be copied, performed in public, broadcast or adapted without Microscan’s prior written permission. Any other use of materials on our Websites, without our prior written permission, is strictly prohibited.
• Microscan and the Microscan logo and all brands and products referred to or detailed in the websites belong to Microscan Infocommtech Private Limited. No rights are granted in respect of any of the above trademarks. If you are in doubt whether an item is a trademark of Microscan Infocommtech Private Limited or its affiliates, please contact us for clarification.
• While Microscan has taken every effort to ensure that the information contained within our Websites is correct and kept up to date, you should be aware that, at any given time, some of the information may be incomplete, inaccurate or may have become out-of-date. Microscan gives no warranty or makes any representation regarding the quality, accuracy or completeness of the content of the websites. Further, no warranty is given that our websites will be available on an uninterrupted
basis, and no liability can be accepted in respect of any losses or damages arising out of such unavailability.
• Microscan excludes all liability for any kind of loss or damage that may result to you or a third party – including, without limitation, any loss of income, profits, goodwill, data, contracts or use of money whether arising in tort (including without limitation negligence), contract or otherwise – in connection with the use, inability to use, or the results of use or non-use of the websites.
• The use of third-party websites is entirely at your own risk. Links contained in our Websites do lead to other websites not under our control, and we accept no liability for, or endorse, the content of any linked site or any link contained in a linked site. Accordingly, you should read the terms and conditions of those websites and direct any questions or comments about the linked website’s contents to the relevant website provider.
• You are not entitled (nor will you assist others) to set up links from your own websites to the Websites (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.
• We are committed to protecting your privacy in accordance with our Privacy Statement. Our Privacy Statement should be read in conjunction with these terms and conditions and forms an integral part of these terms.
• If you transmit defamatory material to the Websites this may result in criminal and/or civil proceedings being commenced against you and you shall at all times indemnify Microscan against all losses, expenses, damages, costs (including reasonable legal costs) suffered or incurred by Microscan.
• These Terms and access to this Site are governed by Indian Laws. Any legal action or proceeding relating to your access to, or use of, this Site shall be instituted only in a state or federal court located in Mumbai, India. You and Microscan agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any such legal action or proceeding.
• If any part of these terms is found to be void or unenforceable, it will be severed from the rest of the terms which shall remain unaffected.
• You are granted access to the Websites on condition that you accept all of the above and the application of English law and the exclusive use of the English courts to govern matters in relation to the Websites subject to mandatory provisions of applicable law. You also agree to indemnify Microscan and not to hold Microscan liable for the result (foreseeable or otherwise) of your actions or omissions based on material contained herein.
CHANGES TO THIS POLICY This Policy is subject to change, and any changes to this Policy will be posted on our Sites. All information submitted through the Sites to Microscan is subject to the terms and conditions of this Policy, as amended.
HOW TO CONTACT US
If you have any questions, or if you believe that there has been a violation of this Policy, you may contact us at appellate.authority@microscan.co.in
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1. Microscan has formulated this acceptable use policy in order to encourage the responsible use of Microscan’s networks, systems, services, websites and products by our customers and other users, and to enable us to provide our Users with secure, reliable and productive services. This acceptable use policy (“Policy”) sets out:
· The minimum standards of behavior required from you when you use our network and the internet via our network;
· certain actions which are prohibited; and
· what we may do if you fail to meet those minimum standards.
· The Policy is designed to protect both you and Microscan from any claims from third parties that your use of the Microscan’s services is inappropriate or damaging to such third parties.
· The actions prohibited and the minimum standards set out in the Policy are not a complete list. If you are unsure about any contemplated action or use, please contact support@microscan.co.in
· By using the services, you agree to be bound by our Policy.
2. General Conduct Microscan’s Network and Services must be used in a manner that is consistent with their intended purposes and may be used only for lawful purposes. Users may not use Microscan’s network & services.
· in order to transmit, distribute or store material.
· in violation of any applicable law or regulation;
· in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or the privacy, publicity or other personal rights of others;
· that is fraudulent, obscene, defamatory, libelous, threatening, abusive or hateful or contains a virus, worm, Trojan horse, or other harmful component;
· containing fraudulent offers for goods or services or any promotional materials that contain false, deceptive or misleading statements, claims or representations; or
· generally, in a manner that may expose Microscan or any of its personnel to criminal or civil liability.
3. Lawful use (Fair Usage) of resources Microscan’s Network and Services must be used in a manner that is consistent with their intended purposes and may be used only for lawful purposes. Users may not use Microscan’s network & services.
· This acceptable use policy applies to all users of the services, irrespective of whether that user is the account holder or a third party.cial basis, (or offer to sell, rent or grant on a commercial basis) any rights to use or otherwise enjoy.
· The subscriber against whom the connection is registered is solely responsible for all use of the Services and through the account holder’s account.cial basis, (or offer to sell, rent or grant on a commercial basis) any rights to use or otherwise enjoy.
· You agree to take all reasonable steps to ensure that only those parties within your home and approved by you have access to the Services through your account. This includes ensuring the privacy and security of your account details. Please let us know as soon as possible if you know or suspect that your account is being used without your permission.cial basis, (or offer to sell, rent or grant on a commercial basis) any rights to use or otherwise enjoy.
· You must not sell, rent or otherwise grant on a commercial basis, (or offer to sell, rent or grant on a commercial basis) any rights to use or otherwise enjoy the Services to any third parties.
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OUR USE OF COOKIES AND OTHER TRACKING MECHANISMS Cookies are pieces of information that a web site transfers to an individual’s computer for record-keeping purposes. Cookies may make your use of the Website easier by saving your preferences while you are at the Website. Microscan never save passwords or credit card information in cookies. Web beacons are electronic images that allow a web site to count users who have visited that page or to access certain cookies. Web beacons may also be used in HTML-formatted email messages in order to determine which email messages were opened and to note whether a message was acted upon. Cookies and beacons allow Microscan to determine which areas of the Website are visited most often. Improvements and updates to the Website may then be based on such data as total number of visitors and pages viewed. Visitors to the Website always have the option of disabling cookies by changing their browser preferences. Although most browsers are initially set up to accept cookies, you can change your browser preferences to refuse all cookies or indicate when a cookie is being sent. Please note that some functions of the Website may not work properly or may be considerably slower if you refuse cookies. We and our 3rd party service providers use cookies, web beacons as well as other tracking mechanisms such as GIFs or pixel tags, to track information about your use of our websites or services and to improve our Site and Services, for advertising purposes (including to evaluate the success of our advertisements).
STANDARD USES FOR BROWSER COOKIES Website servers set cookies to help authenticate the user if the user logs in to a secure area of the website. Login information is stored in a cookie so the user can enter and leave the website without having to re-enter the same authentication information over and over. Session Cookies are also used by the server to store information about user page activities so users can easily pick up where they left off on the server’s pages. By default, web pages really don’t have any ‘memory’. Cookies tell the server what pages to show the user, so
Cookies act as a sort of “bookmark” within the site. Similarly, cookies can store ordering information needed to make shopping carts work instead of forcing the user to remember all the items the user put in the shopping cart. Persistent or tracking Cookies are also employed to store user preferences. Many websites allow the user to customize how information is presented through site layouts or themes. These changes make the site easier to navigate and/or lets user leave a part of the user’s “personality” at the site. For Information on session and persistent and tracking cookies.
Advantages of cookies are:
• Remembering the details as provided by the user.
• Remembering user preferences.
• Helping improve the website.
• Cookies can be deleted by the visitor.
• Cookies can be blocked by changing browser setting.
• Cookies cannot carry any threat to the visitor’s device.
COOKIE SECURITY AND PRIVACY ISSUES Cookies are NOT viruses. Cookies use a plain text format. They are not compiled pieces of code so they cannot be executed nor are they self-executing. Accordingly, they cannot make copies of themselves and spread to other networks to execute and replicate again. Since they cannot perform these functions, they fall outside the standard virus definition. Cookies CAN be used for malicious purposes though. Since they store information about a user’s browsing preferences and history, both on a specific site and browsing among several sites, cookies can be used to act as a form of spyware. Many anti-spyware products are well aware of this problem and routinely flag cookies as candidates for deletion after standard virus and/or spyware scans. The way responsible and ethical web developers deal with privacy issues caused by cookie tracking is by including clear descriptions of how cookies are deployed on their site. If you are a web developer and need advice on implementation of cookies and a privacy policy, you can contact us by the enquiry form at the bottom of the page. These privacy policies should explain what kind of information is collected and how the information is used. Most browsers have built in privacy settings that provide differing levels of cookie acceptance, expiration time, and disposal after a user has visited a particular site. Backing up your computer can give you the peace of mind that your files are safe.
OTHER COOKIE-BASED THREATS Since identity protection is highly valued and is every internet user’s right, it pays to be aware of what threat cookies can pose. As cookies are transmitted back and forth between a browser and website, if an attacker or unauthorized person gets in between the data transmission, the sensitive cookie information can be intercepted. Although relatively rare, this can happen if the browser is connecting to the server using an unencrypted network like a non-secured Wi-Fi channel. Internet security is only attainable if you regularly use an anti-virus protection program. Other cookie-based attacks involve exploiting faulty cookie-setting systems on servers. If a website doesn’t require browsers to use encrypted channels only,
attackers can use this vulnerability to trick browsers into sending sensitive information over insecure channels. The attackers then siphon off the sensitive data for unauthorized access purposes.
HOW TO DELETE AND BLOCK COOKIES
You can block cookies by using the settings of your web browser, which will allow you to refuse some or all cookies. Please bear in mind, though, that if you chose to block all cookies (including essential cookies) you may not be able to access some or all of this website. Unless you have set your browser settings to refuse cookies, our system will place cookies as soon you visit this site. Turning off or deleting cookies will not prevent this website from identifying the type of device you are using (i.e. a computer or mobile device) and collecting related data. Internet browsers allow you to control your cookie settings, which are usually found in the ‘options’ or ‘preferences’ menu of your browser.