Our Services

"Premium service provider for high performance networking solutions"

Service Level Agreement

B2C- Customer Support Escalation Matrix

Escalation Level

Name

Service Affecting

Non-Service Affecting

Team/Designation

Contact Details

Level 1

NA

Immediate

Immediate

Contact Centre

022 66871600 / 1700 or customersupport@microscan.co.in/ billing@microscan.co.in

Webpay.microscan.co.in
Microscan Mobile app

Level 2

Chirag Pednekar

5Hours

12hours

Asst. Manager Contact Centre Operations

chirag.pednekar@microscan.co.in

Level 3

Olivia John

8Hours

18hours

Asst. Manager Customer Support

olivia.john@microscan.co.in

Level 4

Avantika Sidana

12Hours

24hours

Head- Customer Support Management

avantika.sidana@microscan.co.in