Our Services
"Premium service provider for high performance networking solutions"
Service Level Agreement
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B2C- Customer Support Escalation Matrix |
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Escalation Level |
Name |
Service Affecting |
Non-Service Affecting |
Team/Designation |
Contact Details |
|
Level 1 |
NA |
Immediate |
Immediate |
Contact Centre |
|
|
Level 2 |
Chirag Pednekar |
5Hours |
12hours |
Asst. Manager Contact Centre Operations |
|
|
Level 3 |
Olivia John |
8Hours |
18hours |
Asst. Manager Customer Support |
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|
Level 4 |
Avantika Sidana |
12Hours |
24hours |
Head- Customer Support Management |
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